Customer Service Administrator


The Customer Service Administrator role is to assist in the day to day operational and administrative tasks within the operations department, as well as co-ordinating with external partners.

Want to be part of this innovative and growing business?


  • To provide administration support to the operational team

  • Offer input into the operational processes of the department

  • To ensure an exemplary service is provided to the company’s partners and suppliers

  • Dealing with written communication and telephone queries from partners and suppliers, developing and maintaining good relationships

  • Working as part of a team to achieve individual and company Key Performance Indicators (KPIs) and Service Level Agreements (SLA’s)

  • Manage complaints effectively to deliver a high standard of customer service

  • Deliver on service desk control and technical product support

  • Updating database records and dealing with diary / administration activity

This list is not exhaustive and the job holder may be required to undertake other duties.

REPORTING TO: Customer Relationship Manager


  • A highly motivated individual with strong interpersonal skills.

  • Must be able to work on own initiative and also as part of a team.

  • Ability to work well under pressure and be flexible and resilient.

  • High attention to detail with highest standards of integrity and honesty.

  • Excellent communication skills with a high standard of telephone etiquette.


  • Experience of Microsoft Word and Excel .

  • A good standard of education to at least 'GCSE’ level or equivalent.

  • Complaints handling experience.

  • Previous customer service experience.


Core working hours Monday to Friday 09.00 - 17.30 however a degree of flexibility is required. Saturday cover may be required on a rotational basis.


The role is office based in Peterborough


Competitive salary will be offered depending on experience.

If you are interested in the role please send your CV through to: