Customer Service Administrator
OVERALL ROLE PURPOSE:
The Customer Service Administrator role is to assist in the day to day operational and administrative tasks within the operations department, as well as co-ordinating with external partners.
Want to be part of this innovative and growing business?
To provide administration support to the operational team
Offer input into the operational processes of the department
To ensure an exemplary service is provided to the company’s partners and suppliers
Dealing with written communication and telephone queries from partners and suppliers, developing and maintaining good relationships
Working as part of a team to achieve individual and company Key Performance Indicators (KPIs) and Service Level Agreements (SLA’s)
Manage complaints effectively to deliver a high standard of customer service
Deliver on service desk control and technical product support
Updating database records and dealing with diary / administration activity
This list is not exhaustive and the job holder may be required to undertake other duties.
REPORTING TO: Customer Relationship Manager
A highly motivated individual with strong interpersonal skills.
Must be able to work on own initiative and also as part of a team.
Ability to work well under pressure and be flexible and resilient.
High attention to detail with highest standards of integrity and honesty.
Excellent communication skills with a high standard of telephone etiquette.
SKILLS/EXPERIENCE AND QUALIFICATIONS:
Experience of Microsoft Word and Excel .
A good standard of education to at least 'GCSE’ level or equivalent.
Complaints handling experience.
Previous customer service experience.
Core working hours Monday to Friday 09.00 - 17.30 however a degree of flexibility is required. Saturday cover may be required on a rotational basis.
The role is office based in Peterborough
Competitive salary will be offered depending on experience.