Customer Service Administrator

OVERALL ROLE PURPOSE:

The Customer Service Administrator role is to assist in the day to day operational and administrative tasks within the operations department, as well as co-ordinating with external partners.

Want to be part of this innovative and growing business?

KEY RESPONSIBILITIES:

  • To provide administration support to the operational team

  • Offer input into the operational processes of the department

  • To ensure an exemplary service is provided to the company’s partners and suppliers

  • Dealing with written communication and telephone queries from partners and suppliers, developing and maintaining good relationships

  • Working as part of a team to achieve individual and company Key Performance Indicators (KPIs) and Service Level Agreements (SLA’s)

  • Manage complaints effectively to deliver a high standard of customer service

  • Deliver on service desk control and technical product support

  • Updating database records and dealing with diary / administration activity

This list is not exhaustive and the job holder may be required to undertake other duties.

REPORTING TO: Customer Relationship Manager


PERSON SPECIFICATION:

  • A highly motivated individual with strong interpersonal skills.

  • Must be able to work on own initiative and also as part of a team.

  • Ability to work well under pressure and be flexible and resilient.

  • High attention to detail with highest standards of integrity and honesty.

  • Excellent communication skills with a high standard of telephone etiquette.

 SKILLS/EXPERIENCE AND QUALIFICATIONS:

  • Experience of Microsoft Word and Excel .

  • A good standard of education to at least 'GCSE’ level or equivalent.

  • Complaints handling experience.

  • Previous customer service experience.

HOURS: 

Core working hours Monday to Friday 09.00 - 17.30 however a degree of flexibility is required. Saturday cover may be required on a rotational basis.

LOCATION:

The role is office based in Peterborough

SALARY:

Competitive salary will be offered depending on experience.


If you are interested in the role please send your CV through to: 

enquiries@insure-telematics.com